Frequently Asked Questions:

When Will My Order Ship?

We are dedicated to getting your package to you when you expect it. PrankPlace ships from our state of the art distribution center located in Hartford, CT. We ship Monday through Friday, excluding holidays. Orders with expedited shipping (Next Day Air, and 2nd Day Air) placed before 3:00 pm EST ship the same business day. All other orders ship within 24 hours of receipt of the order, excluding weekends and holidays. Often these orders ship the same business day.

If you must receive a package by a given day, you may also call our customer service center for help in choosing a shipping method (1-860-761-7235).

What Are Your Shipping Rates?

You can determine your shipping rate at the "Your Cart" page that you see when you either add a new item or click the purple "Cart" button on each product page. Use the box that says "Calculate Shipping Cost." Enter the zip code and click "Calculate Shipping," as seen below:

*Free Shipping applies to items only on the Free Shipping page. Adding additional items not on Free Shipping page will result in normal shipping charges. NO MINIMUM ORDER.

• US Postal Service First Class

Transit Time : 3 to 7 Business Days
This option is only available to customers within the United States, and where the order subtotal is less then $ 19.00. First Class shipping is available for $ 4.99. First Class orders weighing less then 1 pound will qualify for first class shipping $ 4.99

• UPS Ground / US Postal Service Priority Mail

Transit Time : 1 to 5 Business Days
Available to customers within the United States, this is our standard shipping method. Based on the weight, value and other geographic factors about your order, your order will ship either Priority Mail from the Postal Service or UPS Ground Service. Orders placed to APO's, or PO Box's will ship USPS.

• 2nd Day Air

Delivery in 2 business days for orders placed before 3:00 pm EST. UPS 2nd Day service does not include Saturday, Sundays or holidays. Cost of this service is determined at checkout based on order weight, value, and delivery zip code.

• Standard Overnight

Delivery in 1 business days for orders placed before 3:00 pm EST. UPS Standard Overnight service does not include Saturday, Sundays or holidays. Business delivery is completed by 4:30 pm, and residential delivery is up to 7:00 pm. Cost of this service is determined at checkout based on order weight, value, and delivery zip code.

• US Postal Service International

Countries in BLUE below will have an option at the check out for shipping via US Postal Service International in addition to the UPS service. US Postal Service International is sometimes lower in cost, but delivery times vary from 3 to 12 business days.

Can I Order Overnight (Next Day) Delivery?

Yes. PrankPlace offers next day and 2nd day air shipping.

Orders placed by 3:00 pm EST will ship the same day. Standard Overnight service does not include Saturday, Sundays or holidays. Business delivery is completed by 4:30 pm, and residential delivery is up to 7:00 pm. Cost of this service is determined at checkout based on the order weight, value, and delivery zip code.

If you need early morning delivery, Saturday delivery, or another special service, please contact our customer service department at 1-860-761-7235 during normal business hours.

Do You Ship Outside The USA?

Yes, we ship around the globe using US Postal Service International service, delivery is usually within 3 to 12 business days. PrankPlace currently ships to these countries:

You may be subject to additional charges from your local customs / postal representatives for customs taxes and/or duties.

Is Your Site Secure?

All online transactions through our website are handled with industry-standard SSL encryption. This means that when you enter your credit card number into our secure order form and you press the submit button, your information goes through a highly secure encryption process which prevents any person on the Internet from seeing your information. Within just a few seconds, it reaches our credit card authorization server, is decrypted, and is quickly authorized without any human intervention.

What Is Your Return Policy?

PrankPlace is committed to superior service, and we are proud to offer a 100% Satisfaction Guarantee. Please see our return policy for more details.

Do You Publish A Printed Catalog?

No. We do not print a catalog. Our product selection changes frequently, to keep our prices low we do not print catalogs. Check back often as our online catalog is constantly being updated with new Fun Ideas.

Can I Purchase From Prankplace Wholesale Or Bulk?

Yes, we do offer discounts for large quantities or for resale. Please contact us for a quote on a specific item.

How Can I Submit My Product To Prankplace?

If you have a new product you would like us to consider for inclusion in our online catalog, please send a sample of the product, pricing, and availability details to:

PrankPlace.com
Attn: Purchasing Manager
206 Murphy Road
Hartford, CT 06114

Can I Purchase By Mail Or Telephone?

If you have a new product you would like us to consider for inclusion in our online catalog, please send a sample of the product, pricing, and availability details to:

•Order By Mail with Check or Money Order

Customers wishing to pay for their order with a Check or Money Order simply add your items to your shopping cart, and select the PRINT & PAY BY MAIL option from the shopping cart page. Next, complete your shipping information, click submit, and print the completed order form. Finally, mail the form with your payment to :

PrankPlace.com
206 Murphy Road
Hartford, CT 06114
*Orders will be shipped upon receipt of payment only

•Order By Telephone

PrankPlace has established a safe and secure online shopping environment, the safest and most efficient method of ordering is via our secure online shopping cart. Customers who wish to order by telephone may do so by calling 1-860-761-7235 Monday thru Friday from 9 am until 7 pm EST to place your order by phone.

What Payment Methods Do You Accept?

• Online payments with Master Card, Visa, Discover Card, and American Express
• Online payments via PayPal
• Check or Money Order (see our mail-in payment instructions)

Can I Cancel Or Change An Order Once It's Been Placed?

If you have sent your order, call customer service immediately at 1-800-901-1163 during business hours to cancel your order. *Please note that your order may begin processing immediately after you place your order, and it may not be possible to cancel. If the order has already been shipped to you, you will have to return the merchandise.
Please see our Return Policy.

What Happens When I Refuse An Order?

In the event the delivery is refused by your household or business, you will be responsible for the return shipping and a restocking fee. Unfortunately, when a delivery is refused, PrankPlace.com is charged shipping charges by the carrier for the initial shipment to you, and then charged again for shipping the item back to our warehouse. Shipping charges are non-refundable. Both shipping charges will be deducted from your initial order as well as 20% of the order subtotal as a restocking fee. The remainder of the order will then be refunded to your credit card or paypal account.

What Is The "Declined By Fraud Service" Message?

We use an advanced fraud screening service on all orders placed via credit card to protect against any unauthorized credit card usage. The Address Verification Service (AVS) we use requires that the billing address match the address that is used for your credit card statement. Customers may see a temporary "authorization" on your online bank statement after receiving this error, however your order has not been processed. The statement on your credit card is for authorization purposes only, and is required by the credit card company to allow us to verify the billing address prior to accepting your order.

Do You Have An Affiliate Program?

Yes. Our trusted and generous affiliate program has been running since 2001. You can earn money from your website promoting the fun and whacky products at PrankPlace.com. Sign Up or read more details here.

If The Post Office Returns My Package To You,
Will I Be Charged Additional Shipping To Have It Reshipped?

In the event your package is returned to us as unclaimed, undeliverable as addressed, attempted not known, etc. by the post office, you will be responsible for us to reship your package. If you wish to cancel your order due to this occurrence, you will only be refunded for the cost of the purchase price as we do not reimburse shipping charges. Unfortunately, we incur the shipping costs for outgoing packages and if they are returned to us in this manner, we incur additional charges for the return of your package to us.

How Can I Change My Order After It Is Submitted?

If you have sent your order, call customer service immediately at 1-800-901-1163 during business hours or send a detailed email from our Contact Us help page and we will try our best to work with you in the changes needed to be made. You must provide your order number and/or name used for billing. *Please note that your order may begin processing immediately after you place your order, and it may not be possible to change items on existing orders.

I Entered A Promotional Code But It Is Not Working.

Click submit with your mouse. Also, please double check the expiration as well as the required amounts for the promotional code. If you are still having trouble, please contact us so that we can further assist you.

Can I Track/Trace Usps First Class Mail?

According to the post office: Letters or packages sent via regular (First-Class Mail™) mail cannot be tracked or traced based on name and address. Due to the large volume of mail moving through the Postal system each day, it is impossible to trace a single piece of regular, or First-Class, mail.