Has my order shipped
You can check the status of your order by click on the 'Order Status' link at the top of any page or call us: 1-800-382-5252
How do I track my order
Click on the 'Track Your Package' link at the bottom of the homepage to track your package by UPS.
When will I receive my backorder?
We will only hold backordered product for a maximum of 60 days unless otherwise specified by the customer. Call us at 1-800-382-5252 and let a customer service representative know that you want to allow the backorder for more than 60 days. On the 60th day of the backorder the item will be removed from the order and the remaining product will be shipped out. Exceptions to the policy will be made for specific items and pre-ordering situations.
I never received my order
First, make sure your order status is 'Delivered' (also, be sure to check with everyone at your address). Next, you can contact UPS directly at 1(800) PICK-UPS. If you still can't find your order please call us at 1-800-382-5252
My order is missing an item.
Please call us ASAP at 1-800-382-5252 if you are missing an item on your order. We will then begin an investigation by comparing shipped weight and do an inventory match.
If the item was not shipped to you we will send a replacement using the shipping method from the original order.
If the item was shipped and lost in transit we will begin a UPS claim for you.